This thorough document (the “Policy”), available from www.ThePokies.net, defines your relationship with the Operator for financial deposits, charges, cashouts, and the refund procedure.
1. General Definitions and Scope
Website
This website is https://www.ThePokies.net. Exclusively retained rights to this website and its software and design are owned in their entirety by the Operator.
Operator
Company that runs and administers this website.
User / Player
Any person who uses this Website and/or Services.
Compliant Laws
The laws that apply in Curaçao regarding the validity of our business.
Funds
The funds that are reflected in the Player Account to which the Player has access for gaming purposes.
Player Account
A page on the Website displaying information of a person and his betting funds balance.
Registration
This entails filling in an online form with necessary details such as selecting a username and password that should be unique.
Services
This is the facility offered to the User for online betting on various competitions and other services that the Website facilitates.
2. Legal Requirements for Use
Age Restrictions
Neither persons below the age of 18 years nor persons below the age of consent for gambling, as set by the laws of your country, are allowed to access our Services. Access by a minor will violate our Policy.
Verification
At anytime, we reserve the right to demand proof of age. The lack of response, or the appearance that a minor is accessing the service, shall give us the automatic right to immediately, and without warning, terminate service.
Jurisdiction Responsibility
It is your sole responsibility to ensure that online betting is legitimate in your country of residence. The Operator does not assume that our Services are in accordance with laws in your jurisdiction.
Taxes and Fees
You shall shoulder all taxes and fees that pertain to any winnings that you have acquired from accessing the Website.
3. Registration and Account Security
Providing Correct Information
To place bets online, you are required to register and agree to provide your correct and truthful information while completing the Registration Form.
Identity Verification
We reserve the right to request your identification at any time. Failure to supply requested documents may result in suspension or termination.
One Account Rule
Only a single account can be created on the Website. Multiple accounts will be closed and transactions nullified.
Updates
You must notify the Website of any changes to your personal or financial information.
Fund Origin
You acknowledge that all deposited funds belong to you and are from legal sources.
Matching Details
All details must exactly match the name on payment methods used.
Lack of Third-Party Funding
Third-party funding is not permitted.
Account Limits
The Operator may set deposit and withdrawal limits.
Not a Bank
Your account is not a bank account and carries no insurance protection.
Password Confidentiality
YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR PASSWORD AND ALL ACTIVITY ON YOUR ACCOUNT.
Security Breach
You must immediately notify the Website of any unauthorized access.
4. Deposits and Withdrawals of Funds
Payment Processors
Third-party processors and financial institutions may be used.
Approved Methods
Only approved methods listed on the Website are allowed.
Name Matching
Account and payment method names must match.
No Charge-Backs
You agree not to dispute or charge back transactions.
Fraudulent Activity
Suspicious deposits may lead to account termination and authority notification.
Withdrawing Funds
Withdrawal requests must be made from the Player Account.
Conditions for Withdrawal
- Payments reviewed for legality
- Profile details completed
- Identity verification
- First-come, first-served processing
Payment Method Mismatch
Alternative withdrawal systems may be agreed upon if necessary.
External Service Providers
The Operator is not liable for third-party service delays or errors.
Account Closure
You may close your account at any time and receive remaining funds per the Rules.
5. Online Betting Limitations
Fund Usage
Funds may only be used for betting and slot play.
Refusal of Service
The Operator may refuse service or cancel accounts without reason.
6. Prohibited Activities and Conduct
Misconduct
Abusive or threatening behavior is not tolerated.
Security Bypass
Attempts to bypass security will result in permanent bans and authority notification.
7. System Errors
Integrity
System or game errors must be reported and not exploited.
Manipulation of errors will invoke Section 6.
8. Policy Violation and Liability
Indemnification
You agree to indemnify the Operator for breaches involving:
- Terms of Use
- Third-party rights
- Unauthorized account use
Rights of the Operator
The Operator may:
- Issue warnings
- Suspend accounts
- Close accounts
- Withdraw payouts, bonuses, or winnings
9. Grievances & Notifications
Filing a Complaint
Contact Customer Service immediately.
Dispute Resolution
Server records are considered valid evidence in disputes.
10. External Links Disclaimer
This Website may contain links to external sites. We assume no responsibility for their content or actions.
Contact Us
If you have questions regarding the Website, services, payments, payouts, or refunds, contact customer service or email support@thepokies.email