We aim to make your experience at ThePokies 172 NET as easy and fun as possible. Here are answers to the most common questions our players ask, ensuring you can get back to the action quickly.
Your Account
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How do I sign up?
Creating your account is simple! Just hit the “Register” button located in the top-right corner of the site and fill out the brief form with your personal details. You’ll be spinning the reels in minutes.
What if I forget my password?
No problem at all—it happens to the best of us! Just reach out to our friendly support team via live chat or email, and we’ll swiftly help you reset it and get you back into the game.
Can I change the email address linked to my account?
We generally don’t allow email changes after registration for security reasons. However, if you are genuinely locked out or your email has expired, please contact our support staff to discuss your situation, and we will do our best to find a resolution.
Am I allowed to have more than one account?
No, absolutely not. We strictly enforce a limit of one account per player, per family, and per IP address. If you believe you accidentally created a duplicate account, please contact support immediately. Failure to do so could unfortunately complicate or prevent your withdrawal process.
What currency do I play with?
Our primary and only supported currency is the Australian Dollar (AUD). If you are depositing from outside Australia (e.g., New Zealand), please be aware that your deposit will be processed in AUD, and your card provider will apply the necessary exchange rate conversion.
Deposits & Withdrawals (Banking)
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How do I make a deposit?
It’s quick and secure. Simply ensure you are logged in, click the “Deposit” button in the top right, enter the amount you wish to play with, and you will be directed to our secure checkout. This screen is protected by bank-grade SSL encryption. Your funds will appear instantly in your casino balance.
Do you charge fees for deposits?
No, we do not. We believe you should keep every dollar you deposit. We cover the transaction fees on our end, so you should never see a charge from us. (Note: On very rare occasions, some banks may apply their own fee, but this is outside of our control.)
What is the minimum amount I can deposit?
The minimum deposit required to start playing is currently $30 AUD.
How do I request a withdrawal?
Withdrawals are straightforward. Head to the Cashier section under your account, select Withdrawal, and provide your local bank account details. We handle the rest, getting your winnings to you as fast as we can.
How long does it take to receive my winnings?
We pride ourselves on timely payouts. While the official processing time is up to 7 business days, you benefit from our local banking setup. This means you avoid long international transfer delays, and the money goes straight into your Australian account efficiently.
Bonuses & Promotions
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How do bonuses work?
A bonus is extra credit we give you to boost your play, like our 100% match offer. This bonus amount is subject to a standard 40x wagering requirement (unless stated otherwise). Once you meet this requirement, the bonus funds convert into real, withdrawable cash. Example: A $100 bonus requires you to wager a total of $4,000 before the bonus converts. (Note: Real funds are always played first.)
How do I claim a promotional offer?
To unlock the Promotions section, you need to verify your mobile number. Simply enter your number when prompted, click “Send Code,” and enter the SMS code you receive. This quick step helps secure your account and prevents duplicate sign-ups.
Where can I track my bonus progress?
You can easily monitor your progress! Log into your account, access the Promotions menu, and you will see a dedicated wager progress bar showing exactly how much you have wagered and how much is left until your bonus becomes real cash.
The Casino Experience
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Is ThePokies 172 NET a licensed casino?
Yes. We are licensed by the Curaçao government under sublicense N.V #365/JAZ. This means we operate under strict regulatory guidelines, including regular auditing of our finances and gaming systems to ensure fairness and the guaranteed payment of player winnings.
Can I trust that your games are fair?
Absolutely. We partner only with reputable, licensed game providers whose systems are frequently audited by approved, independent third parties. This guarantees that the RNG (Random Number Generator) is completely random and unbiased. Fairness is fundamental to our trust relationship with players.
What happens if a game freezes or crashes during play?
In most cases, if you restart the game, it will automatically restore your previous session, allowing you to continue exactly where you left off. If your device disconnects, the game often plays out on our server. If you feel your session was not restored properly, please contact support immediately with the details—we have systems to investigate and verify all past gameplay sessions.
Can I use a VPN to play games blocked in my region?
Yes, you can! We believe you should have access to the best and latest games. Unlike many other casinos, if a provider has regional blocks, we see no issue with you using a VPN to bypass these restrictions to enjoy the full library.
I can’t open a game, what should I do?
This is usually a quick fix. First, try clearing your internet browser’s cache and cookies, then restart the browser. If the issue persists, please contact our friendly support staff so they can check our internal systems and troubleshoot any potential provider-side maintenance issues.
Safety & Security
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Are my personal details secure?
Definitely. Our entire site is secured with world-leading SSL encryption technology. We use the most current security standards to ensure all sensitive information, including your credit card details, is transmitted securely, safe from unauthorized access.
Will you require verification documents when I withdraw?
In 99% of cases, no. We feel that asking for documents is often an unnecessary barrier to your winnings. We only reserve the right to request verification documents if we detect highly unusual activity or suspect the use of fraudulent details or payment methods. This is extremely rare.
Responsible Gambling
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Can I close my account permanently?
Of course. We prioritize responsible play. If you feel you need to close your account due to problem gambling, please let our support team know via live chat, and we will ensure your account is permanently closed and inaccessible.
Can I suspend my account temporarily?
Yes. We fully support safe and responsible gambling. If you need a break, speak to our support staff. They will place a suspension on your account for a period you specify. Please note that this self-exclusion period is non-negotiable, and you will not be able to access your account until the time has fully elapsed.
