Payout Integrity, Security, and Bonus Policy Guidelines

At ThePokies 172 NET, maintaining a secure, legal, and fair playing field is paramount. This policy details the essential procedures we follow regarding pay-outs, deposits, and player conduct to ensure the integrity of our financial operations and compliance with international standards.

Transaction Validation and Cancellation Rights

The Pokies has the absolute right to cancel or declare void any transaction that shows irregularities. These measures are necessary to safeguard the platform and our users.

Irregularities that May Invalidate Transactions:

1. Identity Mismatch: The name and address registered to the Player Account must precisely match the name and address associated with the credit card or any other payment method used by the player.
2. General Violation: Any irregularity that negatively affects the processing of payment transactions or gives rise to a suspicion of a violation of our General Terms and Conditions.
3. Fraudulent Activity: Any form of fraudulent activity, determined at the sole discretion of The Pokies, is strictly prohibited. This includes, but is not limited to:
   • Using stolen credit cards.
   • Transferring funds to other player accounts (chip dumping).
   • Forgery or collusion with other players.
   • Providing false or misleading registration data.
4. Illegal Funds: Depositing funds obtained from illicit means is unlawful. The Pokies performs checks on all transactions to prevent money laundering and terrorist financing. Suspicious transactions will be reported to the appropriate authorities.
5. Third-Party Payment Accounts: If deposits or withdrawals are made using electronic payment methods (like an e-wallet) belonging to a third party, all subsequent winnings generated from that deposit will be cancelled. The deposit itself will be refunded to the third-party account after deducting any costs. The Company also reserves the right to deactivate the client’s account for infringing this rule.

Final Decision: Any decision made by The Pokies regarding the invalidation of transactions is binding upon the player and rests within the sole discretion of the Company. In such cases, we reserve the right to withhold or charge costs incurred during the investigation (e.g., transaction fees, court costs, etc.).

Mandatory Deposit Rollover (Anti-Money Laundering)

Deposits made to your account must be used for genuine gaming activity, not solely for transferring funds. This is a critical AML requirement.

• The 3x Rollover Rule: Before you can request a withdrawal, the deposited amount must be played through three (3) times on bets with minimum odds of 1.80 (per selection/event).
  • Example: A €10 deposit requires total betting expenditure of at least €30 on qualifying odds before withdrawal.
• Non-Qualifying Bets: Bets with odds less than 1.80 (per event) will not count toward the deposit rollover. Bets containing selections of Draw No Bet, Asian Handicap, Cashout, or Postponed matches are also excluded.
• Abuse and Security: If we suspect abuse (e.g., a deposit is made and immediately followed by a withdrawal request without sufficient gameplay), The Pokies reserves the right to cancel the deposit, retract associated costs, and permanently close the account. We may also request proof of deposit and additional identification prior to processing any withdrawal request.

Jurisdiction Restriction (France)

In compliance with French law n°2010-476 concerning the regulation of online gambling, The Pokies is currently unable to offer services to customers:

1. Permanently residing in France.
2. Holding a bank account with a French bank.

Effective immediately, we are required to close access to our services for these customers.

Refund Eligibility and Procedure

Refunds are specifically available to clients who have deposited funds into their account(s) but have not yet opened any transactions or placed any bets.

Procedure for Eligible Clients

• Initiation: The eligible client must contact us and request the refund procedure in writing via their registered email address.
• Return Source: Client funds will always be returned to the exact same source (via the same payment method and remitter) used to conduct the initial deposit.
• Alternative Payment: If, for any reason, we cannot process the payment to the original source, we reserve the right to use an alternative payment method that has been approved and verified by the Company.

Verification Requirements

• Standard Refund: A client eligible for a refund is typically not required to provide Verification Documents (KYC).
• Clarifying Source of Funds: If the source of funds is unclear due to limitations with certain payment providers, the Company will request additional documents, such as a bank transfer confirmation (Proof of Deposit) showing the details of the bank account used for the initial deposit, in order to proceed with the refund.

Time Constraints

• Processing Time: Upon receiving a clear and complete refund request, the Company aims to proceed with the payment within the same day or, at the latest, the next working day.
• Delay Warning: The time needed for the funds to reach the client may vary depending on the chosen payment method. Furthermore, if the source of funds is not clear to the Company and we are required to request additional verification documents, this may significantly delay the refund process.

Customer Support and Call Recording

• Security Measure: The Pokies reserves the right to record telephone calls with customers. These recordings may be passed on to third parties solely for the purpose of investigation and prosecution of any fraudulent activities.
• Cost Recovery: In every case of violation or irregularity, The Pokies reserves the right to withhold or charge the customer for any costs incurred during the procedure (e.g., transaction fees, court costs, etc.).